2/18/11 - In N Out Battle

So I guess I was a little late on finding out In N Out doesn't make any burger bigger than 4x4 (four patties/four cheese slices). But I still had some fun discussing it with them.
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To Whom it May Concern,

Could you please provide a list of In N Out's in the Fullerton (southern California) region other than the location off Harbor Blvd.?

What I am looking for is the locations that are willing to serve me bigger than a 4x4 size. I tried to order a 6x6 yesterday at the Harbor Blvd. location in Fullerton and they informed me that "we don't do that here."

Why not? I have seen pictures on the internet where they do three times that amount. The reason I want to be able to order a 6x6 is because two double doubles don't satisfy me.

I finish those two delicious hamburgers and want more, immediately. Instead of going through all that bread I thought to myself "what easier way than ordering a 6x6?"

Not only am I saving the time it takes to put together three separate hamburgers, I am also saving bread that can be used to feed the ducks.

Please kindly let me know what locations I can order a beautiful 6x6 and I will forever be grateful.

Love your burgers and look forward to handling 6 of the best hamburger patties in one burger.

Thank you,
Jon
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Dear Mr. Jon Castillo:

Thank you for your e-mail. We recognize customers like you have made us the company we are today, and we sincerely value your comments and interest.

In response to your inquiry, In-N-Out Burger® is firmly committed to maintaining the quality and presentation of the food we serve. It is with this commitment in mind that we have set serving sizes for our burgers, and the largest burger we prepare is a 4x4. However, you are welcomed to order a 4x4 and two cheese patties on the side.

We are sorry for any disappointment and will share your comments with our management team.

Thanks again for taking the time to contact us, and for giving us an opportunity to respond. We hope you will consider giving us the continued privilege of serving you in the future.

Sincerely,

Andrea
Customer Service
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Dear Mr. Jon Castillo:

As a follow up to my previous e-mail, I would like to encourage you to order from our "not-so-secret menu." An easier way to order may be to order your delicious 4x4 and a Flying Dutchman. The Flying Dutchman is similar to our Double-Double but does not have a bun or any condiments. It only has two meat patties with two slices of cheese. This is the same suggestion I made earlier, but I thought it may be easier to order by name.
If you are interested in seeing our "not-so-secret menu", please select our "MENU" option from our website and a hyperlink for our "NOT-SO-SECRET MENU" appears near the bottom of the page, on the right-hand side.
If you are unable to access this information, please call our toll free Customer Service line at (800) 786-1000. We would be happy to provide the information.

Thank you again for contacting us and for providing us an opportunity to respond.
Sincerely,
Andrea
Customer Service
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Thanks Andrea,

I understand you have a secret menu and I knew of the flying dutchman. Problem is I have this thing about being scared of the Dutch every since they destroyed my world cup team. Later, I had a Dutch friend key my car for no reason at all. Then when I confronted her about it, she sent her mini-doberman pincher on me. Any way, the reason In N Out exists is because people want a quick, delicious meal without having to cook on their own.

Your idea of building my own burger doesnt sound too enticing. Actually, it might work. I think it's called Fuddruckers, where you build your own burger. Funny that I came to that solution all on my own through this reply. guess ill tell all my friends about this... so in summary: 1. In N Out is not a build a burger place and wants you to do it on your own by giving you the tools to do so. 2. America is slowly dying.

Sadly yours,
Jon
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Dear Mr. Jon Castillo:

Thank you for your e-mail, and for giving us an opportunity to respond.

We respect your feelings and will share your comments with our Executive Management and Company Owners. We hope you will consider allowing us the privilege of serving you in the future.

Sincerely,

Marianne
Customer Service
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Thanks, Marianne.
When you present my comments to them can you also include the following links that show how happy customers are when you make bigger than 4x4s?

http://www.badmouth.net/in-n-out-the-20x20/
or
http://la.foodblogging.com/2006/01/20/the-75x75/

I want that happiness.

Hungrily yours,
Jon
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Dear Mr. Jon Castillo:

Thank you for your response. We hope you won't hesitate to contact us if we can ever be of assistance in the future.

Sincerely,

Liz
Customer Service